Refund Policy
The short version
- Changed your mind before your website goes live? You get your $300 back.
- If we decline to publish your website, you get your $300 back.
- Once your website is live, the build fee isn’t refundable.
- The monthly plan is free for 4 months. Cancel anytime; you won’t be charged again.
Build fee ($300)
- Before your website is published: cancel and we’ll refund the full build fee.
- If we decline to publish your website: we’ll refund the full build fee.
- After your website is published: the build fee isn’t refundable, because the work is done and your site is live. We’ll still help you make changes.
Monthly plan ($16 a month after 4 free months)
- You’re not charged anything monthly during your first 4 months. Cancel before they end and you won’t be charged at all.
- After that, cancelling stops future charges. Your website stays online until the end of the month you’ve paid for. We don’t refund partial months.
Buyout ($600)
Once we’ve started transferring your domain and website files, the buyout isn’t refundable.
How to ask for a refund
Email [Contact email] from the email on your account, with your business name. Approved refunds go back to the card you paid with, usually within 5 to 10 business days, depending on your bank.